12. Troubleshooting
   12. 2. Problems Regarding Paper

  1. Clearing Jammed Paper (Paper Feed Slot)
  2. Clearing Jammed Roll Paper
  3. Clearing a Jammed Sheet, Fed Manually
  4. Roll paper cannot be inserted into the paper feed slot
  5. Cannot load sheets
  6. Paper is not cut neatly
  7. Paper is not cut
  8. Depression on the leading edge is left
  9. Roller marks are left across the trailing edge of paper
  10. Margins are wide

12. 2. 1. Troubleshooting > Problems Regarding Paper >
Clearing Jammed Paper (Paper Feed Slot)
Follow these steps to clear jams deep in the Paper Feed Slot or to remove any scraps left in the slot when you are clearing jams.
  Clear any jammed paper deep in the Paper Feed Slot
If paper is jammed deep in the Paper Feed Slot, remove the Roll Feed Unit and clear the paper jam as follows.
  1. Turn the printer off before removing the Roll Feed Unit from the printer.  (See "Removing the Roll Feed Unit (6.2.16).")
    2.
  2. Remove the jammed paper from the Paper Feed Slot.
  3. Attach the Roll Feed Unit to the printer.  (See "Installing the Roll Feed Unit (6.2.17).")

  Remove scraps left in the Paper Feed Slot
Follow these steps to remove any scraps left in the Paper Feed Slot after you clear jammed sheets or roll paper.
  1. Press the Load button.
    2.
  2. Press or to select Manual Paper, and then press the OK button.
    A menu for selection of the type of paper is displayed.
    3.
  3. Select POP Board and press the OK button.
    Instructions for feeding POP Board are now displayed on the Control Panel, but follow this procedure to remove the jammed paper.
    4.
  4. Open the Top Cover.
    5.
  5. Fold an A4 sheet lengthwise four times and insert it through the gap of the Back Cover. Push the scrap out toward the Platen.
  6. Remove the scrap when it is pushed out onto the Platen.
    7.
  7. If any scraps remain inside the paper feed slot, repeat steps 5 and 6.
    8.
  8. Close the Top Cover.
    9.
  9. Turn the printer off.  (See "Turning the Printer On and Off (1.1.2).")

12. 2. 2. Troubleshooting > Problems Regarding Paper >
Clearing Jammed Roll Paper
If paper from a roll becomes jammed, "Paper jam" is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows.
Important
•  For instructions on removing scraps from the paper feed slot after clearing jammed roll paper, see "Clearing Jammed Paper (Paper Feed Slot) (12.2.1)."
  1. Open the Roll Feed Unit Cover. Use a commercially available cutter or the like to cut the paper of the loaded roll.
    Caution
    •  When cutting paper, be careful to avoid injury or damage to the printer.
  2. Press the OK button.
  3. Remove the jammed paper.
    •If paper is jammed inside the Top Cover
    1.Open the Top Cover and move the Carriage to the side.
    2.Clear any jammed paper from inside the Top Cover.
    After removing the paper, make sure there are no other scraps of paper in the printer.
    3.Close the Top Cover.
    Important
    •  Do not move the Carriage over jammed paper. This may damage the Printhead.
    •  Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your hands and damage the printer.
    •If the paper is jammed by the Ejection Guide
    Remove the jammed paper from the Output Tray.
    After removing the paper, make sure there are no other scraps of paper in the printer.
    4.
  4. Press the OK button.

12. 2. 3. Troubleshooting > Problems Regarding Paper >
Clearing a Jammed Sheet, Fed Manually
If a sheet you have fed manually becomes jammed, "Paper jam" is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows.
  1. Press the OK button.
  2. Remove the jammed paper.
    •If paper is jammed inside the Top Cover
    1.Open the Top Cover and manually move the Carriage to the side.
    2.Clear any jammed paper from inside the Top Cover.
    After removing the paper, make sure there are no other scraps of paper in the printer.
    3.Close the Top Cover.
    Important
    •  Do not move the Carriage over jammed paper. This may damage the Printhead.
    •  Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your hands and damage the printer.
    •If the paper is jammed by the Ejection Guide
    Remove the jammed paper from the Output Tray.
    After removing the paper, make sure there are no other scraps of paper in the printer.
    •If paper is jammed in the back of the printer
    Remove the jammed paper from the back of the printer.
    After removing the paper, make sure there are no other scraps of paper in the printer.
    3.
  3. Press the OK button.

12. 2. 4. Troubleshooting > Problems Regarding Paper >
Roll paper cannot be inserted into the paper feed slot

12. 2. 5. Troubleshooting > Problems Regarding Paper >
Cannot load sheets

12. 2. 6. Troubleshooting > Problems Regarding Paper >
Paper is not cut neatly
Cause Corrective Action
The paper is bent or curled at the cut position. Straighten out any curling by the edges of the paper.
Paper rises by the ends of the cut position before it is cut. Reload the paper correctly.
You are using paper that cannot be cut with the Cutter Unit. Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a cutting tool to cut the roll after printing.
Cut Speed is not configured correctly in the Control Panel menu. Change the Cut Speed setting in the Control Panel menu.
During cutting, printed documents fall out at an angle. In the Control Panel menu, set Cutting Mode to Eject. Hold documents after printing, as they are cut.

12. 2. 7. Troubleshooting > Problems Regarding Paper >
Paper is not cut

12. 2. 8. Troubleshooting > Problems Regarding Paper >
Depression on the leading edge is left

12. 2. 9. Troubleshooting > Problems Regarding Paper >
Roller marks are left across the trailing edge of paper

12. 2. 10. Troubleshooting > Problems Regarding Paper >
Margins are wide